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Account is deactivated

Ibrahim Ramzat

I am trying to login to my Trello account through Atlassian but I get this error:

"You don't have permission to access this content
It looks like your account has been deactivated.
We've sent you an email with details of who to contact to get more information about this."

I do not get any email afterwords.

The account and email which I am writing this issue from is a temporary account. The account that i am trying to connect Trello is different than this one. It start with "e" instead of "i"

I did not deactivate the account. I worked on it in October 2023. And I tried to login with both way, a user name and password and access through email. And both gets me the same error.

I have been forward from Nic through this ticket:

https://community.atlassian.com/t5/Atlassian-Account-questions/Account-is-deactivated/qaq-p/2559700?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_answer&utm_content=topic&emcs_t=S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExRNUZYOEVTRVVZQVIzfDI1NTk3MTF8U1VCU0NSSVBUSU9OU3xoSw#U2572720

Accepted answers

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Nic Brough -Adaptavist-

So have you contacted the administrators of the system you are trying to get into?

They are the ones who would have deactivated your account.

Ibrahim Ramzat

Nic please give me clear instructions on where should I contact the administrators. You are using terminologies that I am not aware of.

With "the administrators of the system" do you mean Trello?!
I am lost. When I go to trello.com and then I click on "Contact us" the "Visit help site" OR "Go to community" I get transferred to this Community page!

If you are referring to Trello then please tell me how to contact them

Nic Brough -Adaptavist-

I can not tell you who owns the Trello workspace you are trying to get into.

You can get a "deactivated account" error in two circumstances:

Your account has been inactivated in the system you are trying to get into. In this case, it would mean one of your Trello admins has deactivated it.
Your Atlassian account has been deactivated entirely. The owner(s) of the account have to do this. For personal Atlassian accounts (like the ones we are using to post here), the owner is you, and that would mean you have chosen to deactivate the account. For managed accounts (like my Adaptavist one), the owners are the organisation.

The previous question established that it was probably the second case. As you do not think you deactivated your own account, it must be a managed account. So you'll need to talk to the administrators of it. (If it is a personal account then you need to go to id.atlassian.com and re-activate it by using the "can't log in?" link on the login screen)

There is one other possibility - Atlassian can deactivate an account as well, of course. They only do it when accounts are behaving in a malicious way, which is mostly "using the account to set up free Jira instances which are then used to send spam", although a couple have been deactivated for refusing to change their inappropriate behaviour after Atlassian asked them to stop. I very strongly doubt that this has happened to you - you have to be very very bad to have that happen.

Ibrahim Ramzat

My account is personal and not shared or managed with anyone. And I did not deactivated it. The only thing I did was adding "power ups". But you already told me that this does not effect the account.

I did this now:
1- Went to id.atlassian.com
2- Clicked on "can't log in"
3- Add my email that start with E
4- Got "Set your new Atlassian password" email
5- Clicked on the link in my email and sat a new password.
6- Tried to login with the new password but I got the same error

I did not get any email afterwords although the error ends with "We've sent you an email with details of who to contact to get more information about this."

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