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problem with notifications

kris11

I have a user who is complaining of too many notifications. She has finally given me an example I can't explain (not a watcher/reporter/etc). When I run the notification helper it tells me she received the notification because:

User Custom Field Value#user is listed in the 'Participants' field

The problem is that while we do have 1 custom field called Participants, it is not (and never has been to my knowledge) applied to this project. Any troubleshooting ideas would be greatly appreciated!

Accepted answers

Stephen Hayden

Looks like we found a couple legacy issues is all.

Participants was still being addressed in the notification scheme
Old ticket, so Participants had been populated at some point, which no longer happens.

All comments

Marcus Silveira

Hi Kris,

You can try setting the context for this custom field only to the projects you want to actually use the field.

This should remove any association with the field Participants to any project that's not supposed to be using it.

Hope this helps,

Marcus

kris11

Hey Marcus,

Thanks for replying! Unfortunately (in this case) that's what we already do. The field's context is only set to 2 projects, neither of which is this problem project.

Stephen Hayden

Looks like we found a couple legacy issues is all.

Participants was still being addressed in the notification scheme
Old ticket, so Participants had been populated at some point, which no longer happens.

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