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Why did the lessons on University suddenly change to JIRA 5 today?

Dieter

I'm in big trouble here. Today the lessons for JIRA 4.4 are not displayed anymore, just those for JIRA 5. Greenhopper is still displayed correctly.

We need to continue our lessons on JIRA 4.4 since this is our target platform.

Has anyone else had the same experience today?

Accepted answers

mhalvorson

JIRA 4.4 has been restored. I just ran through JIRA 5.0 and JIRA 4.4 and everything is working correctly. Once again, we apologize for the inconvenience.

All comments

Dieter

Does anyone have an idea how to get a faster response on that? I have already created a support ticket UNI-21 but if Alison is the only one to look at the tickets it will surely take a day to get that resolved due to different time zones.

MatthewC

You have a point.... If this is automatically included in the new Enterprise licence & you haven't upgraded your local Jira, does that mean the University you get is then useless? We're going to need multiple versions of the University if every large install is going to get it.

Dieter

We bought the license when JIRA 5 was not yet out, now we cannot use anymore what we bought. It's gone! ... and the license period has not expired yet!

mhalvorson

Mark here from the UAC team.

JIRA 5.0 and JIRA 4.4 are supposed to live side by side, so thank you for reporting the error.

Last night we published all of the JIRA 5.0 lessons and something unexpected happened in the publication process causing JIRA 5.0 to overwrite JIRA 4.4.

We are in the process of restoring the lessons and things should be back to normal shortly. I will update here when things are working again. Sorry for the inconvenience.

Dieter

Mark, Thank's for looking inside that and so hopefully we can continue training on Monday

mhalvorson

JIRA 4.4 has been restored. I just ran through JIRA 5.0 and JIRA 4.4 and everything is working correctly. Once again, we apologize for the inconvenience.

Dieter

Thanks, it's working again

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