Automation: Smart value name and description are not resolved

Question

Hi community,

I try out the possibilities of using smart values in automations (in e-mails)
I tried different types of CF, understood values from cascaded fields. 
But I cannot imagine how to access name and description of a CF.

I set up a CF "ProductCustName" (customfield_13001) and had the following smart values in an e-mail action:

{{issue.customfield_13001.name}} (field name)
{{customfield_13001.name}} (field name)
{{issue.customfield_13001.description}} (field description)
{{customfield_13001.description}} (field description)

{{issue.ProductCustName.name}} (field name)
{{ProductCustName.name}} (field name)
{{issue.ProductCustName.description}} (field description)
{{ProductCustName.description}} (field description)

I never got a result, no matter which kind of CF I tried!

Any ideas?

Thanks, Clemens

Clemens Kleibusch · Answer

Hi @Florian Bonniec

thanks for you quick response. 
I found the suggestion to do so in the documentation:
https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html

...
{{issue.CustomField.property}} - some of these are:
* {{issue.CustomField.id}} - the unique id for the field assigned by Jira. It is better to use this than name as it cannot be changed.
* {{issue.CustomField.name}} - the visible label displayed on the left of the field
* {{issue.CustomField.description}} - the text displayed below the custom field viewed in the Simple Search column.
* {{issue.CustomField.defaultValue}} - the value displayed on first view of the field
...

Florian Bonniec · Answer

Hi @Clemens Kleibusch

I do not think you can as it's not part of the payload returned for an issue.

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Reagrds