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Problem with JQL: the != operand not working with resolution

Joe Pitt

I'm trying to exclude one resolution value from a filter. I'm not the best with JQL

I'm trying Project = nbisoa AND issuetype = Observation AND resolution != Declined.

I'm getting this message: The operator '-' is not supported by the 'resolution field

Accepted answers

All comments

Pierre Ibrahim

Hi @Joe Pitt

That's very odd, I don't get that error on my end, have you tried not in instead of != and encapsulate in parentheses?

Joe Pitt

Yes, and I get the message not in doesn't work with the resolution field. I even tried letting it suggest options and it suggested != and Declined was listed as a resolution value

Pierre Ibrahim

That is definitely odd! I'm on JIRA datacenter, I'm able to use != as well as not in for resolution.

Let me ask though, since JIRA does allow creating customfields with the same name, did you or someone on your team by chance create a free text type resolution field? Those will only take ~ and !~ if I'm remembering correctly

Dan Breyen

Your syntax looks correct to me, and I'm able to run it with the same fields and operators (I need to change the project and issuetype) but I'm on the cloud. For testing, if you say 'resolution = Declined' does it work?

Can you try 'resolution not in (Declined)'? That should work too.

I looked and didn't see any specific open issues around that on Atlassian's Jira site. (jira.atlassian.com)

I'm not sure what version of Jira Server you're using, so I couldn't narrow down my search.

Joe Pitt

No. I'm a project admin and the system resolution field is the only one in the projects I administer. I also tried the ~ for Declined and that didn't work.

Laurie Sciutti

Hi @Joe Pitt - can you provide a screenshot of your JQL query with the error? Echoing everyone else’s answers, your syntax looks correct so a screenshot may be helpful for us to help troubleshoot.

Joe Pitt

Not declined screen.png

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