Cannot migrate to free tier cloud???

Question

I've started testing migrations and I'm running into the migration claiming success, but I can't access the migrated space. According to this KB Article:

https://confluence.atlassian.com/cloudkb/space-pages-and-content-cannot-be-seen-after-migration-1108487658.html

I need to Assign Space Permissions which is blocked to the Free tier. So, is there another workaround or is migration not available to tiny (<10 user) sites like mine?

Trudy P Claspill · Answer

Hello @jmckeown2

You will need to upgrade your Confluence Cloud instance from the Free subscription to a trial of the Standard subscription in order to have access to manage space permissions.

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

jmckeown2 · Answer

@Trudy P ClaspillThanks for replying..

Yes, I can access Confluence Cloud

Yes, I can access the self-hosted space (with admin privs)

I used the migration assistant from within my instance

Yes, I migrated users and groups.

The problem is that: "The relationship between the users and their assigned groups is not preserved during the migration. Users, including administrators, must be reassigned to permission groups as a post-migration activity." (source: linked KB article)

but the recommended solution:

* Select the gear icon in the top nav (top right) to go to product settings.
* Select Space Permissions.
* Locate the space in the Individual Spaces list and select Recover Permissions. (If you're already an admin in the space, you'll see Manage Permissions.)

DOES NOT WORK because "Space Permissions" is not available in the Free Cloud product, and requires Standard or better.

Trudy P Claspill · Answer

Hello @jmckeown2

Are you able to access the Confluence Cloud product itself?

Did you have access to the space in the self-hosted instance?

What migration method did you use?

Did you migrate the users and groups from your self-hosted instance to the cloud site/product?