We cannot sent you an order by email

Question

We want to make an order for your quote/ Invoice Number: AT-285419182 but we cannot send it too growth@am.atlassian.com. "Sender is not authorized for relay " How can we order? My mailadresss: purchase@seris.be.

Thank you in advance!

Ellen Maris

Earl McCutcheon · Answer

Hi @Ellen Maris ,

Thanks for reaching out to the community and just like @Dirk Ronsmans mentioned the best course of action when encountering a billing issue like this is to reach out to our Customer Advocates team at the URL:

* https://www.atlassian.com/company/contact/purchasing-licensing

I did not see a request created by you at this time So I created one on your behalf that can be accessed at the following link:

* https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2744520

One of our advocates will get in touch with you in the customer portal.

Regards,
Earl

Dirk Ronsmans · Answer

Hi @Ellen Maris ,

I'll flag this one for the support to look at so they can come back with either a correct email address for you to send the order or with a fix.

You can also raise a support request about billing/purchasing.

https://www.atlassian.com/company/contact/purchasing-licensing

If need be you can always reach out to a solution partner (or if you have one have them place the order for you).

https://partnerdirectory.atlassian.com