Can't name my site to Jira

Question

I try to name a site for Jira but have this warning all the time -  Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 03266a0f4ad64649979af0c647f87a74)

I can't recieve URL without this step, can't contact support without URL, so I'm stuck.

Nathan Teuscher · Answer

I'm having the same problem. I am setting up a new account. I entered my email address and verified it. Then I'm asked to name my site and it shows me [mysite].atlassian.net followed by a green check mark. Then I click the Continue button and I get an error. I've tried different names for [mysite], but all give the same error code. I can't progress to creating an account because I get stopped at the "name your site" page in the sign up process.

Suggestions?

Carlos Garcia Navarro · Answer

Hi @Oxana ,

Welcome to the Community! Are you trying to name or rename a site? Did you try with other browsers (or incognito)? Do you know if others may be running into the same issue? Are you in Cloud? Have you read these articles? :

https://support.atlassian.com/organization-administration/docs/update-your-product-and-site-url/
https://support.atlassian.com/organization-administration/docs/can-i-change-the-url-used-to-access-a-product/

As described in the article:

There are some limitations to be aware of:

* You must have at least one Jira or Confluence product with a Standard, Premium, or Enterprise plan in that site.

* You can’t change to a URL that is already in use or was used previously. Because we redirect the old URL, it won’t be available for another site. You’ll need to choose a new, unique URL.

* You can’t change a product URL more than 3 times.

* The change applies to all products in that site. You can’t change the URL for individual products within the same site.