I'm having trouble adding users to the confluence-administrators group. I saw another question about this but the solution that seemed to work for someone there did not work for me. When I try to add the user to the group I get the message ... * Failed to modify group memberships. Check your server logs for more information. Can anyone tell me where this log is? Confluence is installed locally on a Ubuntu server. I'm working in Confluence 5.7.4 although this problem has existed for quite a while. It did not exist when I installed the system 3 years ago. I do not know what version it started with.

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Where is the confluence log?

Quintin Holmberg

I'm having trouble adding users to the confluence-administrators group. I saw another question about this but the solution that seemed to work for someone there did not work for me. When I try to add the user to the group I get the message ...

Failed to modify group memberships. Check your server logs for more information.

Can anyone tell me where this log is?

Confluence is installed locally on a Ubuntu server.

I'm working in Confluence 5.7.4 although this problem has existed for quite a while. It did not exist when I installed the system 3 years ago. I do not know what version it started with.

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Guilherme V.

Hi there,

Your system is probably using Crowd or LDPA to manage users, I believe that's why you can add those groups.

Cheers,

Guilherme V.

Oh, by the way, the Confluence logs are in <confluence_home_directory>/logs.

Quintin Holmberg

We are using AD integration. I have no doubt it is in some way related. First, find the information on the error, though.

Yes, I found /opt/confluence/logs/. There are several different kinds of logs in there. Any idea which one I should be looking at? Here is a directory listing ...

-rw-rw-r-- 1 confluence confluence    6135 May 14 16:28 catalina.2015-05-14.log
-rw-rw-r-- 1 confluence confluence    3219 May 15 11:08 catalina.2015-05-15.log
-rw-rw-r-- 1 confluence confluence     184 May 18 13:35 catalina.2015-05-18.log
-rw-rw-r-- 1 confluence confluence     184 May 21 14:06 catalina.2015-05-21.log
-rw-rw-r-- 1 confluence confluence    7138 May 28 15:58 catalina.2015-05-28.log
-rw-rw-r-- 1 confluence confluence     552 May 29 13:36 catalina.2015-05-29.log
-rw-rw-r-- 1 confluence confluence     184 Jun  1 09:59 catalina.2015-06-01.log
-rw-rw-r-- 1 confluence confluence     184 Jun 16 07:58 catalina.2015-06-16.log
-rw-rw-r-- 1 confluence confluence     185 Jun 20 10:41 catalina.2015-06-20.log
-rw-rw-r-- 1 confluence confluence     185 Jun 26 10:59 catalina.2015-06-26.log
-rw-rw-r-- 1 confluence confluence    4131 Jul 18 10:01 catalina.2015-07-18.log
-rw-rw-r-- 1 confluence confluence     920 Jul 20 09:26 catalina.2015-07-20.log
-rw-rw-r-- 1 confluence confluence    1337 Jul 21 10:34 catalina.2015-07-21.log
-rw-rw-r-- 1 confluence confluence    5090 Jul 23 11:16 catalina.2015-07-23.log
-rw-rw-r-- 1 confluence confluence   31749 Jul 23 11:16 catalina.out
-rw-rw-r-- 1 confluence confluence  349073 May 28 06:55 gc-2015-05-14_16-19-14.log.0.current
-rw-rw-r-- 1 confluence confluence    7193 May 14 16:39 gc-2015-05-14_16-34-41.log.0.current
-rw-rw-r-- 1 confluence confluence 1290869 Jul 18 02:08 gc-2015-05-28_08-21-48.log.0.current
-rw-rw-r-- 1 confluence confluence   67579 Jul 23 10:10 gc-2015-07-18_10-14-50.log.0.current
-rw-rw-r-- 1 confluence confluence   14968 Jul 23 14:31 gc-2015-07-23_10-10-33.log.0.current
-rw-rw-r-- 1 confluence confluence       0 May 14 16:34 host-manager.2015-05-14.log
-rw-rw-r-- 1 confluence confluence       0 May 28 08:21 host-manager.2015-05-28.log
-rw-rw-r-- 1 confluence confluence       0 Jul 18 10:14 host-manager.2015-07-18.log
-rw-rw-r-- 1 confluence confluence       0 Jul 23 10:10 host-manager.2015-07-23.log
-rw-rw-r-- 1 confluence confluence       0 May 14 16:34 localhost.2015-05-14.log
-rw-rw-r-- 1 confluence confluence       0 May 28 08:21 localhost.2015-05-28.log
-rw-rw-r-- 1 confluence confluence       0 Jul 18 10:14 localhost.2015-07-18.log
-rw-rw-r-- 1 confluence confluence       0 Jul 23 10:10 localhost.2015-07-23.log
-rw-rw-r-- 1 confluence confluence       0 May 14 16:34 manager.2015-05-14.log
-rw-rw-r-- 1 confluence confluence       0 May 28 08:21 manager.2015-05-28.log
-rw-rw-r-- 1 confluence confluence       0 Jul 18 10:14 manager.2015-07-18.log
-rw-rw-r-- 1 confluence confluence       0 Jul 23 10:10 manager.2015-07-23.log

I've looked through a couple with today's date in it but I'm not finding anything that looks like messages related to group add errors.

Guilherme V.

Hey Quintin, That is not the right folder. The right folder has the 'atlassian-confluence.log' file. You need to directly edit your users groups in the AD. The confluence home folder is the one that you set in the 'confluence-init.properties' file located at <confluence_install folder>\confluence\WEB-INF\classes.

Quintin Holmberg

I added confluence-administrators to AD, added myself and synchronized AD but I still was not in there according to Confluence. Interestingly, I went to add myself through Confluence and it allowed me to. They must have changed something with the way AD works with the built-in confluence groups. I'll start chasing down AD sync issues now. I still have to hunt down that log, though. I think I'll work that next. Thanks.

Vickey Palzor Lepcha

catalina.log is more of your application server log ( tomcat apache ) log - look for atlassian-confluence.log instead.

brunoaalmeidabresimar

I had this issue when migrating to another server, with diferente address and ip.

After many hours of not working, i found and ip address pointing to old machine. The location in Jira is: User management -> Jira user server -> Edit -> IP Addresses. After i updated my Confluence authentication started work.

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