Hello,
i have jira app (data center) Jira Data Center 9.12 and ScriptRunner 8.17.0 installed.
The intergration between Jira on premise data center and Gmail to create issue when received an email to gmail email linked to the project is working properly
An email received to gmail is created by Jira as task
the Mail handler under system....> incoming mail handler has been created as below :
server:test
dealy:1
handler : create a new issue or add new comment
project: linked to my project
issue type :task
Also Custom script validator under scriptRunner ....> workflow for restricting ticket being created with summary that contains the string “test” is working properly
If I will try to create a ticket manually with summary containing test is failing.
import com.opensymphony.workflow.InvalidInputException
def summary = issue.summary
// Check if the summary contains the string "test"
if (summary && summary.toLowerCase().contains("test")) {
// Issue creation is not allowed
throw new InvalidInputException("Issue creation with 'test' in the summary is not permitted.")
}
But the question please an email received with subject test is creating normally as JIRA ticket with summary test the number of transaction for Custom script validator is still the same
To note that the mail handler is creating the issue with having type as service request instead of task and the mail hanlder is configured as issue type = task
I need to let the mail handler to use the defalut workflow in order to match the workflow used by customer script validator
can you please advise urgently ?
Please advise
Regards
