Problem with Jira Issues Macro in Confluence

Question

We are using Confluence Data Center 8.5.3 . The problem is related to Jira Issues Macro.

There are several option to add issue to your confluence page.  There are "Search" and "Recently Viewed" options.

When we try adding a issue with search we can see the issues but the insert button is not working.
However when we try with recently viewed option we can select any of recently viewed issues and able to insert it.

We have no idea about why we had this issue. Does anyone have a solution to how to overcome the problem?

Ali Akkaya_kpd3l3 · Answer

@Laurie Sciutti  Hey,
Actually insert button seem like enabled.  However when i click it there is no action taken by the application. When I click insert below error appears at console:

Uncaught TypeError: Cannot set properties of undefined (setting 'server')
at AJS.Editor.JiraConnector.Panel.Search.insertIssueLinkWithParams (batch.js?cefp_collab_enabled=true&cefp_ed_perm=false&cefp_is_admin=false&gatekeeper-ui-v2=true&hostenabled=true&locale=en-US&user-logged-in=true&whisper-enabled=true:4168:516)
at AJS.Editor.JiraConnector.Panel.Search.insertLink (batch.js?cefp_collab_enabled=true&cefp_ed_perm=false&cefp_is_admin=false&gatekeeper-ui-v2=true&hostenabled=true&locale=en-US&user-logged-in=true&whisper-enabled=true:4209:99)
at HTMLButtonElement.<anonymous> (batch.js?cefp_collab_enabled=true&cefp_ed_perm=false&cefp_is_admin=false&gatekeeper-ui-v2=true&hostenabled=true&locale=en-US&user-logged-in=true&whisper-enabled=true:4152:453)
at HTMLButtonElement._onclick (batch.js?locale=en-US:2302:2848)
at HTMLButtonElement.dispatch (batch.js?locale=en-US:141:3915)
at v.handle (batch.js?locale=en-US:141:2004)

Can't upload a photo due to company policies.

Finally, thank your for the warm welcome.

Laurie Sciutti · Answer

Hi @Ali Akkaya and welcome to the Community!  You should see the Insert button enabled once you've clicked the magnifying glass to get your search results.  HTH