How to migrate EXTENSION FOR JIRA SERVICE DESK plugin data from Datacenter to another existing DC

Question

Hi All,

none of the configuration for the EXTENSION FOR JIRA SERVICE DESK add-on is coming over. We aren't able to migrate the Bundled Fields using CMJ plugin DC version.

The actual custom fields are migrated, but none of the sub fields are migrated for each field

Thanks,
Sai Challendula

Joseph Chung Yin · Answer

@Sai Krishna Challendula -

Hi Sai:

Welcome to the community, since it is a separate third party add-on for the JSM env (DC), you need to contact the vendor of the add-on for direct support/technical question/issues to assist you further.

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=support&hosting=datacenter

support@deviniti.com

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.