How can I automatically open a subtask created under one issue under another issue?

serkan_sezer

Hi Everyone,

we use data center version.

In one project, I can use the Create / Clone issue(s) (JMWE app) function to automatically create an issue in another project and connect them. The function automatically links each other as "report"

Project A

 

Under the automatic issue created in the other project, I create subtasks with the Create / Clone issue(s) (JMWE app) function.

Project B

issues examples;

Everything works normally so far, but how can I make the linked Project B automatically open as a subtask under the issue when a new subtask is created in Project A?

When the client finds bugs, it will create subtasks for each bugs so How do I ensure that project b is automatically created under the linked issue every time a new subtask is created?

Thank you in advance for your help and guidance.

Carla Ann Rowland_ahr44k

Hi,

Here are is the link to the JMWE documentation: https://appfire.atlassian.net/wiki/spaces/JMWE/pages/461439889/Advanced+configuration+and+usage+of+the+Create+issue+post-function?search_id=4db0aa36-33e2-4baa-a1ff-9aa6ca07acf7

and related topic

https://appfire.atlassian.net/wiki/spaces/JMWE/pages/461472778?search_id=4db0aa36-33e2-4baa-a1ff-9aa6ca07acf7

 

"Everything works normally so far, but how can I make the linked Project B automatically open as a subtask under the issue when a new subtask is created in Project A?"

Also -- sub-task are considered children of the parent ticket and can have only one parent. "parentage hierarchy" doesn't apply across projects.

So, if I understand your use case: each time a bug is discovered in Project A and Related issue is created in Project B and you want it to be linked issues created in Project B displayed as children in Project A issue they cannot appear as sub-tasks. They can appear as linked issues as you have seen having the linked issues displayed as Reported.

Now if you wanted the sub-tasks created in project B to act like sub-tasks and constrain the actions for the issue in Project A--then you can link them as a dependency; so project A cannot be closed until those dependent issues in Project B are closed.

 

"When the client finds bugs, it will create subtasks for each bugs so How do I ensure that project b is automatically created under the linked issue every time a new subtask is created?"  Another option is to write an automation rule and use to create and link the issues between the project A and project B. That will require involving your instance administrator to assist in writing a Global "multi-project" automation rule if your are not the project administrator in both Project A and Project B.