Jira Service Desk Automation

Narek Nahapetyan

Good afternoon. Before that, I followed the community and found interesting answers to my questions. But I need your help here. I need to add several tasks in automation at once.

{{#issues}}
<a href="{{toUrl}}">{{key}} </a> | {{summary}}
{{/}}

This code sends several emails with one task, and I need all the tasks to be in one email.

Bill Sheboy

Hi @Narek Nahapetyan -- Welcome to the Atlassian Community!

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

What version of Jira are you using: Jira Cloud, Jira Server, or Jira Data Center?

The version you are using impacts what features are available to automation rules, including how to perform bulk / list operations like you describe.

For example, the plural smart value {{issues}} is only available for Jira Server and Data Center, and then only when using the bulk-handling feature of Scheduled Triggers or Branches.

Kind regards,
Bill