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SLA colors !!! URGENT please

Mohamed Saad Taha

Dears,

I am confused about SLA signs colors when SLA is breached as bellow scrren shoot the RED and Orange the SLA is breached but what is the differance ?

Accepted answers

Hi @Mohamed Saad Taha

The clock one shows that the SLA breached but is still running as the end condition is yet to meet.

The other one is for SLA that ended but breached.

Hope this helps!

All comments

Hi @Mohamed Saad Taha

The clock one shows that the SLA breached but is still running as the end condition is yet to meet.

The other one is for SLA that ended but breached.

Hope this helps!

Mohamed Saad Taha

thank you so much for your reply and also I found this may help others

SLA display formats and time frames | Jira Service Management Data Center and Server 5.7 | Atlassian Documentation

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