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Is it possible to query the JIRA Service Desk fields, e.g. 'SLA'?

Peter Straub

I'd like to setup a Kanban board for our support team that integrates all the different service desks. The Kanban board should be organized by queries that check the SLA.

Is this possible? Can I create JQL queries using Service Desk specific fields?

Accepted answers

Jobin Kuruvilla [Adaptavist]

Yes. See https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs

All comments

Jobin Kuruvilla [Adaptavist]

Yes. See https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs

Гриша Дементьев

I want to find all tickets created via e-mail. Can I use field Channel in JQL queries? image2015-3-11 12:11:31.png

image2015-3-11 12:11:31.png

Paul Madison

request-channel-type = email

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