The agent in a project is unable to perform a JQL query search in the filter.

Question

The agents in the project (group - JiraSD_Agents, role permission - Jira service desk) are unable to do use a particular filter. However the admins are able to see the search results.

JiraSD_Agents is added under the viewers permission of the filter. What could the reason be

Jiji George · Answer

He has agent access to the project, also he can view the issues separately . But when he uses the JQL query in "Search Issues" it does not work .

None of the agents having Jira Service desk access can view the query result.

Only the admins, owner and editor of the filter are able to view it. The view permission is not working.

Seng Pang_m38x6c · Answer

Hi @Jiji George ,

Could it be the filter itself is pointing to a particular project that the agent does not have the permission in?

Alternatively, we may also try to use the 'Permission helper' tool to further check on the cause.

Jiji George · Answer

@Seng Pang thank you for the quick response. This is filter connected to a particular project.

I checked the global permission, permission scheme - these have JiraSD_AGents in the permission list , so it should not be a permission issue is what I think.

There are no Issue security scheme setup.