nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Global transition screen not showing up

Nazia_hzuzbb

I have a global transition in a workflow named 'Update Ticket' to which I have assigned a screen I built with custom fields to collect some data from the user. Using this data I have some scripts that I need to fire as post-functions. I have assigned the screen I built to the global transition but when I click on the 'Update Ticket' from a test issue, it just opens up a screen with a Comment field. Why is my screen not showing up? Have I missed something in my configurations? Appreciate any help!

Accepted answers

Valerie Knapp_dpp5c6

Hi @Nazia , welcome to the Atlassian Community and thanks for your question!

Please can you share some screens of the workflow and the transition screen?

Thanks

All comments

Valerie Knapp_dpp5c6

Hi @Nazia , welcome to the Atlassian Community and thanks for your question!

Please can you share some screens of the workflow and the transition screen?

Thanks

Nazia_hzuzbb

Hi Valerie,

Thank you for your prompt response. Attached are a number of screen snaps.

1 - The workflow

2 - The workflow with the screen assigned to the global transition

3 - The Update Ticket screen config

4 - The screen that is seen when I click on 'Update ticket' in a test issue. 1 - Workflow.png 2 - Workflow with screen assigned.png 3 - Update ticket screen config.png 4 - Screen Seen on test issue.png

Hope these help!

Cheers!

Valerie Knapp_dpp5c6

Hi @Nazia . Thanks for your reply.

Please check this statement here -

It might be the case that these fields have a custom field context which means they are not visible within this project. If you can please check one of them, in the Issues, Custom Field menu, and then

Please make sure the context is set to include the project and issue types you are using.

If that doesn't sort things out, please write back and either I or someone else will try to help.

Cheers

Nazia_hzuzbb

The context of the custom fields did not include the new project, when I included it worked! Thank you!!

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