This account is my colleague's, but now I am the JIRA administrator, so it's very not convenient for me.
When I ask a question by the account, I cann't recieve the answer email, my colleague must forward email to me.
I have try to add my email in this account as below picture, but I cann't recieve any emails.
Is there any method to resolve the problem? thanks
image2016-9-1 10:28:44.png