Does jira have any inbuilt feature to un assign issue while resolving or closing ticket.

Question

In One my projects tickets get auto unassigned after closing them also no logs were recorded in the ticket activity/history who makes the assignee field "un assigned." I don't have any post transition functions or automations rules configured to this.

Note: I am using jira data center v9.5.0

Jagadeswar Reddy Muddireddy · Answer

Hi @Marc -Devoteam- ,Thanks for the quick reply, I can understand , wondered why nothing logged in ticket activity or history when it gets un assigned.

Marc -Devoteam- · Answer

Hi @Jagadeswar Reddy Muddireddy

Welcome to the community.

No Jira doesn't have an inbuilt feature for this.

This should relate to the workflow post-function or an automation rule.

If there is none, check installed app, that might offer the functionality or a script that is running or is the database update via queries?

I would suggest to go to the logging on the instance(s), an check if there is any info related to an issue when it closes.