Round Robin script works only if the precondition is true

Question

Hello!

I found this script that puts random assignee for issues. https://library.adaptavist.com/entity/round-robin-assign

Brut I need this script to work only on specific Customer request types, not on all issues that are created -

So precondition would be -

if Customer request type is Type1, Type2 or Type 3,
it runs and puts random assignee (chosen from project role) for issue

Otherwise it uses default assignee (set in request form).

I would really appreciate if someone can help me with this precondition.

Santa Aga · Answer

Hi! Thank you!

I have been playing around with the script and also asked chatGPT.

1. Script is used for Create step

2. There is already set assignee for each customer request type by default when creating an issue

3. Script logic meets requirements:
- If Customer Request Type is Type1, it should proceeds with the reassignment logic. It finds the latest created issue with the same request type,
-sets the default assignee to null, and then assigns the issue to the next user in the round-robin sequence.
- else says that it does not allow to change the assignee.

4. The script works without errors, but it still does not changes the original assignee to the one with RoundRobin role

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.security.roles.ProjectRoleManager

import com.onresolve.scriptrunner.runner.customisers.WithPlugin

import com.atlassian.jira.issue.CustomFieldManager

import com.atlassian.jira.issue.fields.CustomField

import com.atlassian.servicedesk.api.requesttype.RequestType

import groovy.transform.Field

def cfRequestType = ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_10702")

def requestType = issue.getCustomFieldValue(cfRequestType)

def issueManager = ComponentAccessor.issueManager

def projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager)

if (requestType == "Type1"){

// The role you want assignees to set from

final roleName = 'RoundRobin'

// If it is true, the assigned issues will be reassigned

final reassignedIssues = true

// Get all of the users associated with the specified project role

def projectRole = projectRoleManager.getProjectRole(roleName)

// Sort the users of the project role using the user key

def users = projectRoleManager.getProjectRoleActors(projectRole, issue.projectObject)

.applicationUsers

.toSorted { it.key }

// There are no users in the specific project role

if (!users) {

log.info ("No users for project role $roleName")

return

}

if (reassignedIssues) {

// Find the latest created issue id that has an assignee

def lastIssueIdWithAssignee = issueManager.getIssueIdsForProject(issue.projectObject.id)

.findAll { foundIssueId ->

def foundIssue = issueManager.getIssueObject(foundIssueId)

foundIssue.requestType.name == "Type1"

}

.max()

if (!lastIssueIdWithAssignee) {

// Set the original assignee to null before reassigning

issue.setAssigneeId(null)

issue.setAssignee(users.first())

return

}

// Set the original assignee to null before reassigning

issue.setAssigneeId(null)

def lastAssignee = issueManager.getIssueObject(lastIssueIdWithAssignee).assignee

def lastAssigneeIndex = users.indexOf(lastAssignee)

def nextAssignee = users[(lastAssigneeIndex + 1) % users.size()]

issue.setAssignee(nextAssignee)

}

} else {

log.info('Reassignment not allowed, or the issue is already assigned')

}

Christopher Maxwell · Answer

Hi @Santa Aga , welcome to the Community Forums!

While I can't help with specifics, I did some research and ScripRunner does have conditions. Both built-in and custom.

Check out these two resources:

https://docs.adaptavist.com/sr4js/latest/features/workflows/conditions

https://docs.adaptavist.com/sr4js/latest/features/workflows/workflow-functions-tutorial/conditions-tutorial