Copying select attachments from one issue to another issue.

Tiffany Myers

Is there a way to select and attach specific attachments in Jira Service Desk via Automation Rules?

Working on huge workflow in Jira Service Desk Data Center and Jira Software Board combining multiple issues/issue types. Some of the issues require specific items to be attached to accomplish the task being asked but not all.  Then the resulting file will be attached and copied to the over arching issue. This is so the over arching issue will have all the work history and attachments in one location but not all the attachments will need to included in future steps(issues).

Example:

 

Over Arching Issue: Build a Gnome Village (Star Artist (SA) Assigned)

Part 1 Issue: (Design/Drafting Department) Design/List Individual figures/Map out Village.

Attachments added to Part 1 Issue for Closure: Platform Design, Village Map, Figure Paint Guidelines, & Complete List of all Figures and Materials Required

 

Attachments copied to Over Arching Issue.

Part 2 Issue: (Logistics Department) Verify all parts are available in Inventory.

Attachment copied from Over Arching Issue: Complete List of all Figures and Materials Required

Attachment added to Part 2 Issue for Closure: Bill of Materials(BOM) & Order Form

 

Copy BOM & Order Form to Over Arching Issue.

Part 3 Issue: (Configuration/Data Management) Control Board for Approval of Upper Management.

Attachment copied from Over Arching Issue: Platform Design, Village Map, Figure Paint Guidelines, & BOM

 

Part 4 Issue: Submit BOM for approval and purchase.

Attachment copied from Over Arching Issue: BOM & Order Form.

 

Part 5 Issue: (Wood Working Department) Build Platform per Design.

Attachment copied from Over Arching Issue: Platform Design

 

Part 6 Issue: (Logistics Department) Pull Figures from Inventory and Delivery to Painters

Attachment copied from Over Arching Issue: Complete List of all Figures and Materials Required

 

Over Arching Issue: (SA Department) Paint & Gloss Figures.

Part 7 Issue: (Logistics Department) Pack & Delivery to Site

Attachment added to Part 7 Issue for Closure: Delivery Confirmation

 

Copy Delivery Confirmation to Over Arching Issue.

Over Arching Issues: (Wood Working & SA Department) Install Gnome Village at site.

 

David Friedrich

Hi @Tiffany Myers ,

Wow, that reads like a very complex undertaking.  However, I am certain that you could accomplish this with a combination of apps. Only with automations and on Server, I am not sure it'll work.

I would look into smart attachments in combination with scriptrunner.

It helps if issues have certain attributes, like labels, and/or can be linked to each other (the ones that need to copy files) with defined link types.

Also it is certainly helpful if attachments could have the same file name or a name pattern.

You probably need to have the file copying done by issue transition via post function each time. So you could set an automation rule that triggers a transition not visible to users when someone adds an attachment - not sure though if that trigger is possible on Server.