Error message when user tries to use "save filter" in work management projects

Question

Dear All,

I can't find my configuration mistake and need some help.

We use Jira Work Management (JWM) in Cloud and the project is company-managed.

Our users in JWM can't save their filters for the Kanban Board. If they try, this error message occurs:

As administrator, I can easily do that. The connection is stable, same set up. I impersonated the user.

My best guess is that I the permissions - either global or the permission scheme - are not configured properly. The global permisson "Share dashboards and filtes" is assigned to a users group.

Thank you in advance!

Jeremy Carlson · Answer

I had a user that was experiencing this same issue and it turned out to be a permission issue with Team Managed projects. My user was missing from a standard group that was given global permission to Share dashboards and filters. After adding them to the group, the unhelpful error stopped happening.

Mohanraj Thangamuthu · Answer

Hello, Good day. Whether this user has board admin permission ? What is the change this user is trying to perform on board ?