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There is no response to the mail

Роман_m44rm4

When I leave a comment in the response to the client in this window

For some reason, the letter does not go to the client's mail.

I am using the free version of jira service manager for 15 days. Before that, all the letters came.

I also attach a screenshot that all the values in my mail are included

The notification log is also empty

Accepted answers

All comments

Marc -Devoteam-

Hi @Роман

The notification logs will only show failures, no successful actions.

Also, currently, you can only view failed customer invite notifications.

It might be the account of your customer is blocked on Atlassian side.

You will need to raise a support request at Atlassian for this, to see if this s the case.

Роман_m44rm4

Thanks, for your answer. I also tried to reply to different clients, to different emails, but the result is the same

Marc -Devoteam-

Hi @Роман

Is you outgoing mail enabled?

see https://<your-site>.atlassian.net/secure/admin/OutgoingMailServers.jspa

Who is the reporter of the issue, is this the client?

Роман_m44rm4

Yes.

Joseph Chung Yin

@Роман -

In addition to what @Marc -Devoteam- provided, when you provides a comment to the issue, was the comment (internal or reply to customers). If the comment is internal when you added it, then customer will not receive any email notification on his/her issues reported in the portal.

Hope this also helps.

Best, Joseph Chung Yin

Роман_m44rm4

Hello, it was reply to customers.

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