Jira 9.11.2 - Installed Fonts - Health Check still states: "System fonts are not available"

Question

Hello, I have recently upgraded a Jira Data Center installation from 9.1 -> 9.11.2. I am running on RHEL7 and have a duplicate instance with RHEL8. Both servers show in the Health Check: "System fonts are not available" yet I followed the procedures to resolve this, but the Health Check complain still persists.

I did the following:
- Re-Ran the install_fontconfig.sh
- Ensured the rpm packages: dejavu-fonts-common-2.35-7.el8.noarch, dejavu-sans-fonts-2.35-7.el8.noarch, & fontconfig-2.13.1-4.el8.x86_64 are installed.
- Ran /usr/bin/fc-cache -s & /usr/bin/fc-cache-64 -s
- Everything is up to date I even rebooted the node. Jira is running fine and I no see no font issues as of yet.

Not sure what else to try, please advise. Thanks

Michael Poat · Answer

Thank you @Dan Breyen for this as it led to the resolution! I had used the setenv.sh file from the previous installation which was missing some of the JVM_REQUIRED_ARGS. I replaced the setenv.sh file with version provided from 9.11.2 and the Fonts health check issue disappeared. Thanks

Dan Breyen · Answer

Hi @Michael Poat welcome to the community.  I'm no expert when it comes to updating to newer software, but I found this article that was posted about this similar issue with Confluence.  fonts-health-check-failed-in-confluence-8-with-java-17

That instance was getting the same error and it appears the resolution had to do with the Java installation.  I'm wondering if this may be the resolution for your issue as well.