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Clear/Remove users from multi user field when a issue is edited

Harsh_v2xlv7

Hi there,

Is there a way where we can remove users from a custom field which is of type - Multi User field with the help of automation or script?

I have been trying with Automation but no luck.

Below is my JSON which I am using in Automation-

{
"update": {
"customfield_14296": [{
"remove": {"accountId":"12345"}
}]
}
}

I also tried with 'Name' but no luck. If there is a script that helps achieving it. That also works.

Accepted answers

All comments

Marc -Devoteam-

Hi @Harsh

I think on server its not accountId.

Cloud you try

{
"update": {
"customfield_14296": [{
"remove": "id":"user_id"
}]
}
}

Harsh_v2xlv7

Hi @Marc -Devoteam-

Thanks for the answer. But I have already this and I get the following error.

'Error while parsing additional fields. Not valid JSON.'

Just for info - customfield_14296 is a multi user field and have multiple users. Let assume 2. I want to remove both of them when the issue is edited.

Also, when using accountID, It shows success but the user is not removed.

Marc -Devoteam-

Hi @Harsh

Are these the same set of users, or random?

If its random then its almost impossible.

If its always the same users, you might want to look at creating a lookup table and then take actions, but, this will also be difficult if the list is set in a random order.

Based on what action would user be removed and which users need to be removed?

Bill Sheboy

Hi @Harsh

Please try using the user name, as shown here for Server / Data Center versions: https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993924663.html

Perhaps also check the edit metadata to learn if the REST API supports removing users with rules. That is also described in that post.

Kind regards,
Bill

Harsh_v2xlv7

Hi @Marc -Devoteam-

I tried with script runner and it worked.
Also I tried other method based on smart value documentation - I edited the field with value {{null}}. In both cases it worked.

Although, to answer your question - we are setting the user automatically based on component.

Example - If component = A

then Multi user field = ABC

if component = B
then multi user field = DEF

It can have both component A & B together as well. But in this case the logic which I told above will fail, assuming at any point if the components A is removed I only want user ABC to be removed and not DEF. But if I am using {{null}} it is removing all users.

And hence I am looking for a way if there is a way to update/remove the user via json. I referred the Atlassian docs but of no use.

Thanks

Harsh_v2xlv7

Hi @Bill Sheboy

I did already tried it but no success.
Both set/add and remove not working.

The field is multi user field and I want to update add and remove it based on component.

Example - If component = A

then Multi user field = ABC

if component = B
then multi user field = DEF

It can have both component A & B together as well. Assuming at any point if the components A is removed I only want user ABC to be removed and not DEF.

Thanks!
Rohit

Bill Sheboy

Would you please post images of your complete rule, the actions with the edits, and of the audit log details. Those may provide context to help explain what you are observing. Thanks!

Harsh_v2xlv7

Hi @Bill Sheboy

I can share the audit log for sure.

The first one shows success when I use the JSON in EDIT Action as below. It says success but user is not added nor removed(else if condition)

FOR ADD:

{
"update": {
"customfield_14296": [{
"add": {"accountId":"12345"}
}]
}
}

FOR REMOVE:

{
"update": {
"customfield_14296": [{
"remove": {"accountId":"12345"}
}]
}
}

Secondly,
I get this error when I use JSON

ADD:

{
"update": {
"customfield_14296": [{
"set": {"id":"12345"}
}]
}
}

And I simply get INVALID JSON error when I use NAME instead of id/accountID.

I want to achieve to simply add the names/ID for the users in multi user field.
Hope this helps

Thanks

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