Custom field all ways needs to show the last priority field updated info

Question

Senari

1) We have custom field {text type} and custome field name is "change field info" and same custom filed id is"custome_  23490"

Senario:

Custom field all ways needs to show the value of before updated value of "priority " filed.

Example:

Priority filed have: Low, high, medium

We changed priority field for a incident

From "Low" to "High"

Inthis case custome filed needs to show "Low" ( that means previous value of Priority Filed)

Same thing work for N number of times priority filed change.

Note: if it is no update for priority field then custome filled should be blank empty

Please let me know best approach and jira code for senario

Inetinfo Inetinfo · Answer

Thank you @Murat Seven Murat Seven

getting following error

2023-11-16 05:55:30,147 ERROR [runner.AbstractScriptListener]: *************************************************************************************
2023-11-16 05:55:30,148 ERROR [runner.AbstractScriptListener]: Script function failed on event: com.atlassian.jira.event.issue.IssueEvent, file: null
groovy.lang.MissingMethodException: No signature of method: org.codehaus.groovy.jsr223.GroovyScriptEngineImpl.get() is applicable for argument types: (org.codehaus.groovy.runtime.GStringImpl) values: [rest/api/2/issue/Dcco-5675/changelog]
Possible solutions: get(java.lang.String), grep(), grep(java.lang.Object), getAt(java.lang.String), wait(), any()
at Script3018.run(Script3018.groovy:119)

......................................

code implemented on listener

// the value of the new option to set

def log = Logger.getLogger("setResolutionDate")
log.setLevel(Level.WARN)
//
// Get Managers and Components
def issueManager = ComponentAccessor.getIssueManager()
def userManager = ComponentAccessor.getUserManager()
def jqlQueryParser = ComponentAccessor.getComponent(JqlQueryParser)
def SearchService = ComponentAccessor.getComponent(SearchService)
def issueIndexService = ComponentAccessor.getComponent(IssueIndexingService.class)
def changeHistoryManager = ComponentAccessor.getChangeHistoryManager()

def customFieldManager = ComponentAccessor.getCustomFieldManager()
MutableIssue issue = event.getIssue()

def commentManager = ComponentAccessor.getCommentManager()
def changelogResponse = get("rest/api/2/issue/${issue.key}/changelog")
.header('Content-Type', 'application/json')
.asObject(Map).body

def priorityChanges = changelogResponse.values.items.findAll{it['field'].getAt(-1) == 'priority'}

logger.info("priorityChanges: "+ priorityChanges)
def previousPriority = priorityChanges.getAt(-1).getAt(-1).fromString

// Update the issue with the PreviousPriority field
put("/rest/api/2/issue/${issue.key}")
.header('Content-Type', 'application/json')
.body([
fields: [
customfield_26800: previousPriority.toString()
]
])
.asString()

........................

Murat Seven · Answer

Hi @Inetinfo Inetinfo

For which Jira environment?

For Jira Cloud;

You can use Script Listeners for this purpose. Choose the "Issue Updated" events for these listeners.

Afterward, you can make a REST API request with this script and write the result to the desired field.

def changelogResponse = get("rest/api/2/issue/${issue.key}/changelog")
.header('Content-Type', 'application/json')
.asObject(Map).body

def priorityChanges = changelogResponse.values.items.findAll{it['field'].getAt(-1) == 'priority'}

logger.info("priorityChanges: "+ priorityChanges)
def previousPriority = priorityChanges.getAt(-1).getAt(-1).fromString

// Update the issue with the PreviousPriority field
put("/rest/api/2/issue/${issue.key}")
.header('Content-Type', 'application/json')
.body([
fields: [
customfield_10071: previousPriority.toString() // customfield ID for PreviousPriority is customfield_10071
]
])
.asString()

Hope this helps.

Best,

Murat Seven

Inetinfo Inetinfo · Answer

Thanks @Murat Seven

Yes it's script runner

Can you expand the steps and code