jira and confluence application links not connecting properly

Question

I installed confluence and jira on the same server at the beginning and the application link has been working fine, then I installed jira on another server and I want to recreate the application link, but in the new window, the confluence keeps showing the old jira link address and I can't edit it, what should I do about this?

Bastian Stehmann · Answer

I guess you tried to start creating the link from each application?

Did you check the BaseURL? Can you also check settings in server.xml?

If it still does not work, I'd suggest to raise an issue with Atlassian Support here https://support.atlassian.com/contact

fan bu · Answer

Thank you very much for your reply, I have done remove and new many times, the only problem is that every time I create a new link, it is the default jira address. This default address is the old jira address and I can't change it to point to the new jira address. Not sure why.

Bastian Stehmann · Answer

Hi @fan bu ,

Did you completely remove the application links in both applications before recreating them?

Did your BaseURL change when you moved to the new server? If yes, did you update it in the application?