Atlassian product support

Question

Once the support service expires, if we do not renew the support part, do we lose the product altogether?  Or can we have the product without the support?

Do user licenses have to be renewed, which I suppose would be the case if you have to have the support.

Nic Brough -Adaptavist- · Answer

The products all keep working, with your data.  Your admins will get a licence expiry warning on screen.

You will be unsupported.  You will not be able to upgrade to versions released after the end of your licence period.  But everything will still work.

RicardoA_8cz081 · Answer

Hi Calvin

After your license get expired, if not evaluation, you don't loose the ability to use JIRA. You just loose the support.

Hope it helps.

Ricardo Carracedo.