Changed the role, but the rights are not given

Question

I went into internal access and set all the administrator roles, but for some reason those people who I have set this role do not have access to change the status, to change the execution. I created this in jira service managment

Роман_m44rm4 · Answer

Hello. I set up all members role "Agent" but they still can't change Assigne and Status.

Marc -Devoteam- · Answer

Hi @Роман

The admin role is just that you are able to admin the JSM project. To be able to make changes on issues the Agent Role is required.

When you set up your service project, you add users to the project so that your team can start receiving and resolving requests. Your service project has the following users:

* Project administrators set up the service project and users.
* Agents work on customer requests and add customers to the project.
* Customers send requests to your service project.
* Groups are the Jira groups added to your service project. Jira groups are collection of users managed by your Jira admin.
* Organizations are groups of customers that are shared across projects.

By default, you need different permissions to manage different types of users in the project:

* Jira administrators can manage users and licenses across multiple projects.
* Project administrators can add agents from other projects and also manage customers and organizations. They can also add groups (managed by Jira admins) to their service project and assign them project roles.
* Agents can manage customers and organizatio

Роман_m44rm4 · Answer

Hi. For the start i created the project after that i invited 2 collegues and gave them administration rules, but they can't change "Reporter" and "Status".