"We need to associate a number from Saudi Arabia for on-call"

Question

Hello Team,

Can we add Saudi-Arabia under the list of Supported countries for the phone numbers in Opsgenie? One of our customers want to associate a number from Saudi Arabia and they couldn't.

Thanks,

Jen A

Dave Mathijs · Answer

Sorry to hear that Jen. In case you're on a paid plan, I suggest to submit a support request with Atlassian directly as I don't really know what could be the cause of this issue.

Jen_gqrnpr · Answer

Hello @Dave Mathijs

I'm sorry I was referring to Incoming call routing and not SMS if that helps.

Thanks,
Jen A.

Jen_gqrnpr · Answer

Hello @Dave Mathijs ,

Thank you for your response. The customer is not on Trial and they do not have the option to Set a a phone number from Saudi Arabia.

Here: https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#Supported-countries-for-the-phone-numbers

Our Support team also confirmed that this country is not added on the list and asked me to raise a ticket here.

Thanks,
Jen A.