JETI sending comments to service desk customers when restricted comments to internal only selected.

Question

HI Guys,

Has any one had any trouble with the JETI addon when sending "internal only" comments the JETI addon will send an email to the customer via the service desk addon?

It seems when the comment event is triggered JETI thinks my service-desk-customer group is apart of the service-desk-team group (im guessing). My group service-desk-customers is in the Service Desk Customers Project roles only, so Im not sure why it sends emails when the "Internal only" comments is selected.

My Environment:

JIRA - 6.3.5

Service Desk - 2.0.2

JETI - 5.4.1.3

Any help appreciated

Thanks,

Joel

Tibor Hegyi [META-INF] · Answer

Hi,

we are releasing a solution for this problem.

please follow this issue: JETI-941

Tibor

Sascha Schwegelbauer · Answer

Same problem here - JETI handles internal comments exactly like public comments and that - without question - is a problem.

Hayneedle Jira · Answer

But now there is no way to create internal only comments.  The team has the need to append information to the issue that is not visible to the customers.