Lost 2FA auth + No code recovery option

Question

Hi, I changed my phone recently and now the Authenticator app doesn't show my codes anymore, even if I'm logged in with my main Google account.

Because of that, I can't access my account anymore on https://bugs.mojang.com/

When I log in using my account name + password, it automatically redirects me to a 2FA-token verification form. But there is no option like "Forget code" or "Lost 2FA code".

So I'm basically stuck. How can I fix that?

Thank you in advance.

Mohanraj Thangamuthu · Answer

Yes, please check if you can find who manages the Jira server in your environment, this will help to proceed. Thanks

Noxon · Answer

Hi,

Thank you for the reply, but I'm not sure you understood my issue.

I'm not an administrator of the plateform, so I can't do anything on my side. I'm not familliar with Jira/Atlassian but if I well understand, the website I have issue on is actually out of reach of your services.

So I think I need to contact an administrator to unlock my account, but there is no form. I think I'm stuck then.

Will need to create another account...

Mohanraj Thangamuthu · Answer

Checking the URL : https://bugs.mojang.com/secure/Dashboard.jspa from my end this looks like Jira server setup. Please refer to https://community.atlassian.com/t5/Jira-Software-articles/How-can-I-add-2FA-to-Jira-Server-or-Confluence-Server/ba-p/1492654