unable to login to confluence

Question

Hello Team,

User can login to jira with same credentials username/password
but can not login to confluence

I have reset the password on jira too still KO on confluence

Jira login is OK
confluence login is KO

We are using using same active directory in both apps

this failure is just for one user
others can login properly to the both apps with same creds

thanks!

Marc -Devoteam- · Accepted Answer

Hi @Pavan

If you use AD, you should reset the PW in AD for that user.

Otherwise check the Confluence logs on what happens when the user tries to log on.

Craig Nodwell_7eve9b · Accepted Answer

Hi @Pavan as mentioned if your users are authenticated via AD then you have to change the password there and not in Jira.  What application is managing the Confluence access?  AD or Jira?  If Jira make sure they are in the confluence_users group.