Hi Can anyone let me know how to share the attachments to the customer via email that are attached by the agents on the JSM software side? Is there any automation for this?
Hi @Jyotshna Naidu, you might use the smart value {{attachment.content}} in the Send email action:
If there are more than one attachment it needs to be handled differently because the smart value attachment will contain a list, not a single entry. Please inform me if this is the case in your scenario.
TimK.
Hi @Tim Kopperud ,Thanks for quick response Tried this but in the email I am not getting any like It's just showing the Link to in subject and
Here is a link to the attachment in the body
rather than these two lines, I am not getting the issue key or attachment linkI just want to have recently added an attachment to the email. where customers able to open and see it
Hi @Jyotshna Naidu, I just tested it and it works, so it might be something with your rule. Can you attach your rule in a comment?
If you only want to monitor last image make sure you trigger the rule by Field value changed and monitor on the field Attachment.
To only send link to the last image attached you can do something like this:
Branch step For each: Smart value
Replace the action step Then: add value to the log audit with your own send email action. I recommend using log to audit until you have found the values you need for your email action (faster than waiting for the email).
Hi @Tim Kopperud ,But in my automation, i can't see this Create variable action.
We are not into the cloud version
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