How do automate email notification for issue with due date less than a week time?

Ming Yian Leiw

I would like to understand how to automate email notification for issue which has due date coming in less than a week time as a reminder for the assignee to complete the task

Michael Yaroshefsky - Visor for Jira

Hi Ming,

You'll have to create a rule that triggers an email notification to the assignee. These steps can help you:

 

Step 1: Go to project settings, then click automation. (You'll see automation on the left-hand side under notifications. )

Step 2: Next, click the blue button that says create rule.

Step 3: Under triggers, scroll down until you see "schedule" and set it to daily
Step 4: Now add an action " send email"

Step: 5: Add the assignee's email, subject line and body reminding them to do issue X. 

You'll also have to check the JQL box to create a condition

 duedate <= startOfWeek("+7d") AND resolution is EMPTY

Note: Once the user completes the task they won't receive an email. You can also turn this rule off.