Hi, I'm @Tim Kopperud and I have worked with Jira and Confluence the last eight years, as a user and as a functional administrator. I started working with JSM in 2018 when the current version was still called Jira Service Desk. I really love this tool. I joined Atlassian Community in the start of October this year, and it's nice to learn more from you and to also share some of my experience within this community.
Cheers.
