Find inactive users - how to?

Question

Hi Everyone,

we have 10000+ users of 300 different companies and we can't check whether a user has left its company. The problem is that our JIRA can be accessed from internet and however the user has left its company, he can login to JIRA. The only way we could find these inactive users if we could check their email addresses: whether it's active or doesn't exist anymore.

Is there a feature (plugin or external feature) we could check these emails regularly all at once?

Thanks,
Rumi

Luciano Fagundes · Answer

Rumi,

Unfortunately there is no plugin to check if the e-mail address is valid, however, you can export the entire JIRA users information from the database for further e-mail check. For that, all you have to do is to run the following query:

select * from cwd_user

In addition to that, you can get the last login dates by following the documentation below:

https://confluence.atlassian.com/display/JIRAKB/Retrieve+last+login+dates+for+users+from+the+database

Hope it helps!

Cheers

L.F

Pedro Cora · Answer

Hello,

This knowledge base article might help: https://confluence.atlassian.com/display/JIRAKB/Search+for+Inactive+Users

-- Pedro