JIRA - Report on WOrkflow steps

Question

Hi

I need some reports in issues:

I have JIRA 5.0.6. Do we have any reports on issues and workflow steps. can we query on issues on workflow steps/stages that they are in.

Also is it possible to get issue ageing from JIRA, it being a issue tracking tool. Often we require to know the time that was consumed to resolve an issue or close an issue.

Thanks.

Nic Brough -Adaptavist- · Answer

I think you'd need to write something to do that.  You'd need to parse the worklogs for an issue, look at the time it was logged and then look at the issue history to see what the status was at that time.  I'm not aware of a plugin that would do that (although I'd take a look through all the timesheet and worklog plugins available in the marketplace before resorting to code)

shampa · Answer

Ok, how about if I need a report to know how much effort went into each status of issue during it life cycle. Sort of effort distribution across the variuos status the issue is in ..

Nic Brough -Adaptavist- · Answer

To report on issues, define a filter and look at the issue status.  Jira is littered with indications of what the current status of an issue is, as status is exactly what an "issue tracker" is there to track.  https://confluence.atlassian.com/display/JIRA/Searching+for+Issues  Once you've got some filters to find the issues you're interested in, then you can push them through gadgets and reports to get views of the data in different formats.  For example, take a filter for "unresolved issues in project X" and push it through the "filter statistics" dashboard gadget, select "status" as the field you're interested in, and you'll get a bar-chart showing you counts of all the unresolved issues grouped by their status.

For the reporting on aging, you probably want to look at things like the "time in status", "time to resolve" and "resolution time" reports - see https://confluence.atlassian.com/display/JIRA/Generating+Reports to see the built-in stuff.