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Need to modify footer of email batch notification

kheang puthearith

Hello everyone here, I am a newbie on Jira Service Management and right now has some challenge on expose Jira version in the email batch notification to end user that why I am aksing here has anyone experience to modify that footer?

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Appreicated.

Accepted answers

Joseph Chung Yin

@kheang puthearith -

Welcome to the community. Can you clarify what you mean by batch email notifications? Example - Are you referring to the default notification when an issue is created in your JSM project? Or, are you referring to the custom email notification that you use automation rule to send out?

If you are referring to "Customer notifications", then you can go to your specific project, then Project settings >> Customer notification. In the UI, you can edit the default out of the box template for each event to add in your custom footer.

Please advise and hope this helps.

Best, Joseph

All comments

Joseph Chung Yin

@kheang puthearith -

Please advise and hope this helps.

Best, Joseph

Mon Bunchean

Hi Joseph, it's not refer to "Customer notifications" as it's for single mail notify and I already modify via UI as well, but what I am looking for batch mail notification by 10min to combine all comment or status change to change together.

sample of batch notification.jpg sample of single email.jpg

Joseph Chung Yin

@Mon Bunchean -

You are referring to two different notifications (one is the JSM customer notification and the other one is the system default notification).

Unfortunately, the customization that you done against the email notifications cannot be applied to the JSM customer notification.

Here is the link reference on the system notification (customizing email content template) - https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html

Best, Joseph

kheang puthearith

Yes, correct that system notification.

I think at least we shall find out only to remove the Jira version in the email as we don't want to expose this internal information. So do you have any experience with that know which file we could remove it?

Thanks!

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