When trying to log into Jira the following error is displayed: Your account is not yet available in the OnDemand instance

Eric Irwin1

I just recently renewed our license so that under "Orders", I have the following item:

JIRA 10 Users: Starter Software Maintenance Renewal

When I try to login, or click "Unable to access account" using several different usernames, I get this error message?

Bharadwaj Jannu

check this https://answers.atlassian.com/questions/131254/your-account-is-not-yet-available-in-this-ondemand-instance