How do I set up an automation rule in Jira to move a Status of “Resolved” to “closed” after 5 days

Todd Simon_gtcovy

So for an example say my customers create a ticket.  I respond with a resolution and verify the resolution was successful.  I then move the status of the ticket from in-progress to Resolved on Oct 1.  What I hoping to do is create an automation that will move the ticket from Resolved status to Closed status after 5 days (Oct 5).  

Does anyone know how to do this?

David Blank

Hi @Todd Simon and welcome to the Atlassian Community!

 

We have a few options when running automation:

1. From a trigger (ex. a change to an issue)

2. From a schedule (ex. Every Monday at 7 AM)

3. We can also do cool things from outside events with webhooks, etc.

 

For your use case, since it is days afterwards, I would use the schedule. Maybe running it every day? 

 

Next, we need to find the date that the issue was resolved. I think that the best way to capture this would be to use a custom field that I would populate on the workflow transition with a post function.

 

Here's how your automation could look where Updated = your custom date

Here is what the parameters of your Post Function to Update your custom date field could look like: