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Moving an issue in Jira and issue type changes automatically

Jeff Stack

My company recently upgraded from Jira Datacenter v8.22.4 -> Jira Datacenter v9.11.0. Since this upgrade, whenever I move an issue from one project to another, the Issue Type changes from the Issue Type of the ticket to Issue Type of Story.

I've searched and can't seem to find details on why this happens.

Is there a way to make sure the Issue Type does not change when moving a ticket?

Thx,

Jeff

Accepted answers

All comments

Mohamed Benziane

Hi,

can you look at the automation, may be you have some rules that changes the issue type. What do you see in the issue history tab ?

Jeff Stack

Hi Mohamed,

This is what I see in History when I moved a ticket:

Jira Move Issue Test.jpg

Mohamed Benziane

When you moved the issue what issue type did you select ?

Jeff Stack

Per my original message, when I select a project from the dropdown, the Issue Type AUTOMATICALLY changes to Story, whatever the Issue Type is. I do not select the Issue Type.

Nic Brough -Adaptavist-

The issue type has to change if the target project does not have the current issue type enabled.

My guess is that the project you are moving issues into does not have Bugs, and Story is the default for it

Jeff Stack

Hi Nic. It does have Bug as an Issue Type, as do the majority of our projects.

Nic Brough -Adaptavist-

Are these projects company managed or team managed (or a mix of both?)

Jeff Stack

Team managed.

Jeff Stack

Never mind. Figured it out. Apparently when we upgraded to the latest Jira version it reset the Issue Type default to Story for Projects that had the default Issue Type set to None.

Had to go through all of the workflows and update.

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