I have a user who is not receiving any emails from our JIRA instance

Ashish Sharma_mjt87z

Hi there, 

I've collaborated with our IT team to investigate the issue of emails not being received from our JIRA instance for a specific user. They've verified that over the past 90 days, no emails have been received for this user from the JIRA server. I've also confirmed that other users are successfully receiving notifications for the same project, and I've double-checked the affected user's email address to ensure its accuracy.

Could someone assist me in checking if her email address has been added to a suppression list?

Thank you!

Ash

Trudy P Claspill

Hello @Ashish Sharma 

Welcome to the Atlassian community.

You have tagged your post as being for Server and for Bitbucket, though you have posted the question in a forum for the Jira product and you say Jira in the content of your post.

You also say "Jira server" in your post.

Can you confirm that you are using a self-hosted version of Jira, and not Jira Cloud? If you are using Jira Cloud then the URL for the system would be similar to 

https://<your-company&gt;.atlassian.net

All Jira Cloud systems have .atlassian.net as part of their URL.

If you are not using Jira Cloud then there is nothing this community can do for you about checking if the user's email is on a suppression list. That would be something happening internally in your environment.

Has the user ever received emails from the Jira instance?

Have your Jira Administrators used the Notification Helper to confirm that the user is set up in such a way that Jira would've tried to send them notifications based on events that have occurred?

https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html