Opsgenie Zendesk integration

Question

I'm trying to integrate Zendesk with Opsgenie knowing that I'm on Essentials plan and as the documentations instruct, I can with the following steps

but trying this didn't work , I find this very confusing

Rafael Meira_bepskb · Answer

Hey @Mohammed Elghrably

Thank you for your question.

It would be better if you could open a formal support ticket with our team, so we could investigate it, verify your account, share information, and so on.

Please, to open a support ticket with us, you may go to https://support.atlassian.com/contact/

We will be waiting for your ticket to assist you.

You can essentially post the same information on the ticket.

Thanks!
Rafa