Disabling the select list of issue type based on user role/group

Sandesh TM

We need to restrict the user for creating the new issue type that we are developing. The users of specific role/group should only be allowed to create the issue type, and the issue type is getting selected through the select list i.e drop down. How to disable the newly created issue type value of this drop down for all other users and enable only for specific role/group users without any third party services/plugins?

Darryl Lee

So there's a workaround documented that don't involve third-party add-ons:

• Create/clone the workflow just for the new issue type
• Modify the Permission scheme for the Project to grant an unused permission to the group (like Set Issue Security)
• Add a Validator on the Create transition that limits it to only users with the Set Issue Security permission

What this will do will produce a nasty error when users in the "wrong" groups try to create an issue with the new issue type. It's bad UX, as others have pointed out.

Even if you avoided the permissions hackery by using add-ons like Workflow Enhancer for Jira or Jira Workflow Toolbox the users would still get a nasty error after they went and entered all their bug information. Again, bad UX.

I'm afraid the best solution would require the Behaviours add-on which does exactly what you want, and hides the particular issue type as you want, except for certain users. (https://library.adaptavist.com/entity/restrict-issue-types).