Take e-mail from description field

Question

Hi

We have tickets where in description have user e-mail like mari@kalle.ee. I read that i can't directly set e-mail to Reporter system field and so i created Reporter e-mail custom field (text field type).

now automation take out e-mail from description field how it should but format on custom field is not correct.

Field value: {{issue.description.substringBetween("E-post:","
")}}

Right now format is not ok for me. What i should change?

Marcus Jones · Accepted Answer

Hi Urmo,

You might try using a variable instead. For example, I do something similar, but I am editing the Reporter field, not a custom field.

Fortunately for me it is more clear cut since the email is surrounded by **.

So I create a variable = FromSender using {{issue.description.substringBetween("**","**")}}

and then in the field I want to set, just apply the variable {{FromSender}} and all is well.

It seems to me like your syntax is not terminating at the correct end position.