Changing SLA Format in Jira Service Management

Andreas Bramantyo Wicaksono

I have this use case. Let's say I have a ticket that have 7 working days of SLA. In the "Time to Resolution", the written time is 1 week 2 days which translated to 7 working days but for several people, it might be translated to 9 working days.

I need help to change the time format from week to days

Riley Sullivan

Hello @Andreas Bramantyo Wicaksono 

 

I am not aware of a solution to accomplish what you are specifically hoping for. Might be beneficial to switch to Due date centric? I know thats not what you are looking for, but might help to clearly showcase when the SLA would breach.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-format-display/