Emails not creating requests and issues in Service Desk

Question

Hello Team,

We have setup a email account attached to JIRA , the request received by the account will create the request in JIRA service Desk.

During past few days we observed that the requests are not getting created in this method.

I have tried to go through everything available over previous similar issues but got stuck while verifying OAuth Testing.

Can you please check the screenshots and guide me what and how to validate next.

Thanks,

Venu Punna

Geethanjali Katagani · Answer

Hi @VenuGopal Punna ,

Sorry for the late response, I can configure microsfot and google type email channel in our project, because i have jira site admin access.

you need site admin access.

Regards,

Geethanjali

VenuGopal Punna · Answer

Hello Team,

It would be a great help if you could look into the above comment and suggest how to move forward.

Thanks.

Venu Punna

VenuGopal Punna · Answer

Hi Joseph,

Thanks for letting me know , I have tried to raise a request in support , but I am stuck at the below section , the URL seems to accept only cloud based , which starts only with atlassian , but our application is offline based and doesnot accept our application URL .

Do let me know if I can submit a support request in other way.

Thanks,

Venu Punna