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Unable to create SUP

Himanshu Bansal_8zz7jk

I am facing an issue while creating an SUP post adding a few mandatory fields to a diff screen (resolve SUP)

Kindly help

Accepted answers

Raul Pelaez _TecnoFor - Marketplace Partner_

Edit the Field Configuration and put as "Optional" the field "Root Cause"

After this, go to the Workflow and put a validator in the transition that opens the Resolution Screen in order to validate as mandatory the field "Root Cause"

Hope this helps! Regards!

All comments

Pasam Venkateshwarrao

Hi @Himanshu Bansal

can you please provide the detail information so that i can investigate

Raul Pelaez _TecnoFor - Marketplace Partner_

Supa dupa what is SUP for you?

Himanshu Bansal_8zz7jk

SUP is support project.

I added a few mandatory fields in create SUP screen which were removed later and added to SUP resolution screen.

Now, I am unable to create a SUP ticket and the err says, "Root Cause is mandatory"

PS: This field is not a part of the create screen.

Himanshu Bansal_8zz7jk

Kindly look at the response above. I hope it helps you help me

Raul Pelaez _TecnoFor - Marketplace Partner_

Edit the Field Configuration and put as "Optional" the field "Root Cause"

After this, go to the Workflow and put a validator in the transition that opens the Resolution Screen in order to validate as mandatory the field "Root Cause"

Hope this helps! Regards!

Rilwan Ahmed

Hi @Himanshu Bansal ,

Open the issue type workflow, check if there is any validator added for the create transition. If it is present remove the validator, publish the workflow.
Go to project settings --> Fields
Check if "Root cause" field is marked as required. If yes, change it to optional

Saikalyan Akunuri

Incase field is optional but still shows the error message there is a possibility that the message would have been set in script runner under behaviors.

Himanshu Bansal_8zz7jk

Thanks @Raul Pelaez _TecnoFor - Marketplace Partner_ - It worked like charms

Himanshu Bansal_8zz7jk

Thanks @Saikalyan Akunuri @Rilwan Ahmed @Raul Pelaez _TecnoFor - Marketplace Partner_ @Pasam Venkateshwarrao - For your timely responses and helping hand.